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General terms and conditions of contract

GENERAL TERMS AND CONDITIONS OF CONTRACT

  1. For commercial relations of any kind between STILESARDO.COM and the customer the following General Terms and Conditions of Business apply in the updated version. Customers can be both entrepreneurs and consumers. Consumer is any person who concludes a legal transaction for purposes that can not be traced primarily to business activity or to free / professional activity. An entrepreneur is defined as a natural or legal person or a company of people having legal capacity who acts at the end of a legal transaction in the exercise of entrepreneurial activity or free / professional activity.
  2. The representation of products in the online store does not constitute a legally binding offer, but only a non-binding online catalog of goods. By clicking on the "Buy" button, the customer sends a binding order of the goods contained in the cart. The confirmation of receipt of the order follows immediately after sending the order. The purchase contract is perfected only with our order confirmation. The contract text is saved and the order data is sent to the customer via e-mail with the General Terms and Conditions. All previous orders can be viewed by the customer in the login area.
  3. STILESARDO.COM reserves the right not to perform the promised performance if the goods are not available after the conclusion of the contract, although a relative obligatory store has been concluded. In this case, the customer is informed immediately. Any reimbursements made are immediately refunded. Further claims against STILESARDO.COM are excluded.
  4. Italian is the language of the contract.
  5. In more detail, during an order in the online store, the customer completes the following technical steps:

o    Click on "Go to checkout" button in the shopping cart shown

o    Redirecting to the general order summary page (STILESARDO Cassa), in which the individual purchase phases are completed

o    Step 1 Selecting the "Billing and delivery address" (in the event that the customer does not have a customer account and has not logged in, otherwise the billing and delivery addresses are saved);

  • entering the "Billing address";
  • if the billing address is different from the delivery address, you can click on "Indicate different delivery address" checkbox

o    Step 2 In the next section "All items in the order" are displayed as a summary; it is possible to modify the contents of the cart

o    Step 3 Selecting the "Payment Method" (by clicking on the desired payment method)

o    Step 4 Option to select "Other options" by clicking (different delivery address, shipping date, use of a STILESARDO voucher, comments / notes related to the order)

o    Conclusion of the order by clicking on the button "Buy"

At each of the phases of the order described above, the customer accesses through the common functions of his Internet browser.

  • 2 Delivery
  1. If the customer is an entrepreneur, delivery takes place in principle at the risk of the customer. This also applies to partial deliveries. If the customer is a consumer, the risk of deterioration and accidental deterioration of the thing sold, even in the case of distance selling, passes to the customer only with the delivery of the thing. Delivery is deemed to have occurred even if the buyer is late with acceptance. Delivery is made to the delivery address indicated by the customer.
  2. All prices are for cash, VAT incl., Plus any packing and transport costs.
  3. In the case of shipments with delivery outside the European Union territory, any customs duties and taxes are charged to the customer.
  4. If the customer is a merchant, the goods must be examined by the customer himself or his agent immediately after receipt, to identify any damage due to transport. The customer, who is a trader, must confirm in writing by the transport company the ascertainable damage due to packaging and transport at the time of acceptance of the goods and report them. While not required to do so, we pray customer customers to notify us of any recognizable damage due to transport.
  5. For purchases made online, the damage suffered by the goods during transport can be challenged to the courier only within eight days of delivery.

 

  • 3 Right of withdrawal established by law
  1. Right of withdrawal

If it is a consumer, the customer has the right to withdraw from this contract within fourteen days, without stating the reasons. The withdrawal period is fourteen days from the date on which the customer or a third party named by him, who is not the carrier, has acquired the last goods.
To exercise the right of withdrawal, the customer must inform us, by unequivocal statement (eg letter sent by post, fax or e-mail), of his decision to withdraw from the contract. To this end, you can use the attached withdrawal form template, which is not mandatory. 
To respect the withdrawal period it is sufficient that the customer sends the communication on the exercise of the right of withdrawal before the expiry of the withdrawal period.

  1. Consequences of withdrawal

If the customer withdraws from this contract, we are required to return all payments we have received from you, excluding delivery costs, immediately and in any case no later than fourteen days from the date on which we received the communication concerning the withdrawal from the contract. For this refund we will use the same method of payment used by the customer in the original transaction, unless different agreements have been expressly made; the customer will be charged the shipping costs of this return. We can deny the return until we receive the goods again.

The customer must send us back or deliver the goods immediately and in any case no later than fourteen days from the date on which he informed us of the withdrawal from the contract. The deadline is considered respected if the customer sends the goods before the expiry of the fourteen-day deadline. The costs for returning the goods are charged to the customer. The customer must assume responsibility for any loss of value of the goods only in the event that such loss of value is due to an unnecessary use in order to control the quality, characteristics and functioning of the goods. 

  1. Exclusion of the right of withdrawal

The right of withdrawal is not possible in case of

o    delivery of unfinished products and for the realization of which a consumer's choice or individual arrangement is decisive or products made specifically tailored to the personal needs of the consumer,

o    delivery of sealed goods which, for reasons of health protection or hygiene, is not suitable to be returned if the seal has been removed after delivery;

o    delivering audio or video footage or computer software in a sealed package if the seal has been removed after delivery;

o    delivery of illustrated newspapers, magazines or periodicals, with the exception of subscription contracts;

o     the products must not have been used, worn or washed;

o    the products must be returned in their original packaging;

o    the products must be returned in the same condition in which they were delivered to you. Items purchased as new must be returned intact, unused or damaged.

  • 4 Legal guarantee of conformity
  • If the purchased product presents a defect, the provisions of the law apply. By way of derogation from these the following applies:
  • For economic operators

o    a non-substantial defect does not allow the exercise of warranty rights for defects;

o   the customer must prove the existence of the defect that makes the object of the purchase unusable for the original purpose and must also prove that such defect existed even before the sale;

o    the customer must show that he / she has kept, in controlling the purchased product, the criteria that he himself as a company has to respect;

o    the customer must inform Stilesardo of the defect within two years of the latter's acknowledgment.

  • For consumers, the limitation period for warranty claims is:

o    for new goods, two years from the delivery of the goods to the customer.

o    The statement of claims for damages presupposes that the buyer informs STILESARDO about the damage within two months from the discovery of the damage.

  • For professionals and consumers, the previous restrictions on the limitation period and warranty do not refer to claims for damages and for costs incurred by the purchaser in accordance with the provisions of the law.
  • § 5 Expiration and payment conditions
  1. Unless otherwise agreed in writing, STILESARDO's invoices must be paid immediately and without discounts. In case of prepayment, the orders are shipped upon receipt of payment, subject to the unavailability of the goods, which will be immediately communicated. In case of payment by credit card, the actual charge occurs with the creation of the invoice. When the customer sends the online order, the total amount is reserved on his credit card.
  2. STILESARDO reserves the right to refuse checks and cash. Acceptance always takes place only for payment purposes. Payments in foreign currency are credited on the basis of the bank statement. The banking skills are charged to the customer.
  3. In the event that the customer is late with the payment of the purchase price, during this period the interest on the purchase price will be calculated at the base rate plus five percentage points. If a major damage resulting from STILESARDO is demonstrable, STILESARDO is authorized to do so.

 

  • 6 Applicable law, jurisdiction
  1. If the customer acts as a consumer in accordance with § 1.1, for all legal relationships between the parties the law of the country in which the customer has his habitual residence applies, excluding the United Nations Convention on international sales contracts of movable property. The exclusive place of jurisdiction for all disputes arising from this contract is the customer's place of residence.
  2. residence. If the client acts as a professional in accordance with § 1.1, for all legal relationships between the parties the law of the country in which STILESARDO has its registered office applies, excluding the United Nations Convention on Contracts for the International Sale of movable goods. The exclusive place of jurisdiction for all disputes arising from this contract is the place of STILESARDO's registered office.
  • 7 Final clause

For what is not foreseen by the General Conditions of the contract, the norms of the Consumer Code, Legislative Decree 206 of 2005 will be applied.

 

Right of withdrawal

If the customer withdraws from this contract, we are required to return all payments we have received from you, excluding delivery costs, immediately and in any case no later than fourteen days from the date on which we received the communication concerning the withdrawal from the contract. For this refund we will use the same method of payment used by the customer in the original transaction, unless different agreements have been expressly made; the customer will be charged the shipping costs of this return. We can deny the return until we receive the goods again.

 

Payments and security

Pay securely with Credit card, bank transfer,
PayPal.
 
 

Our Contacts

  • icon
    Loc. Badde Cossos
    Via Mastinu - Marras Vicolo A, snc
    07036 Sennori (SS) 

  

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